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THE RIGHT PART. THE RIGHT FIT.Parts and accessories for Peterbilt & Kenworth trucks
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SHIPPING & RETURNS POLICY

Shipping & Returns Policy

Welcome to HAULTRIX TRUCK PARTS. We are committed to providing quality Peterbilt and Kenworth truck parts with reliable shipping and customer service.

1. Shipping Locations

We proudly ship to all 50 states in the United States and offer worldwide shipping to international customers, subject to carrier availability and applicable shipping restrictions.

2. Shipping Costs

  • Shipping costs are calculated based on destination, package weight, dimensions, and shipping method.
  • Available shipping charges are displayed at checkout.
  • Oversized or heavy truck parts may require additional shipping charges.
  • International customers may be responsible for customs duties, import taxes, and other applicable fees.

3. Processing and Delivery Times

  • Order processing: 1–3 business days.
  • Delivery times depend on destination and shipping carrier.
  • Tracking information will be provided when available.

International deliveries may take longer due to customs clearance and transportation. Delivery estimates are not guaranteed.

4. Returns and Exchanges

Eligible products may be returned within 30 days of delivery.

Returned items must:

  • Be unused and in original condition.
  • Include original packaging where applicable.
  • Include proof of purchase.
  • Show no signs of installation, modification, or misuse.

Please contact our support team before returning any product. Certain special-order or other restricted items may be excluded where legally permitted.

5. Return Shipping Fees

Customers are generally responsible for return shipping costs unless an item arrives damaged, defective, or incorrect.

Please contact us for return instructions before sending an item back.

6. Refund Policy

Returned products will be inspected after receipt. Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days after refund approval, depending on your payment provider.

Original shipping charges are generally non-refundable unless required by law or the return results from an error on our part.

7. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number, a description of the issue, and photographs where applicable.

Our team will review your request and work toward an appropriate resolution.

8. Product Compatibility

Customers are responsible for verifying product compatibility before purchasing. Please confirm the truck make, model, year, and applicable part numbers.

9. Contact Us

HAULTRIX TRUCK PARTS

Email: support@haultrixtruckparts.com

Phone: +1 (347) 352-0993

Website: haultrixtruckparts.com

HAULTRIX TRUCK PARTS – Your Trusted Source for Peterbilt & Kenworth Truck Parts.